FAQ

How can I track my order?

Once your order is shipped, we’ll provide a tracking link via email or WhatsApp. You can track your package in real-time.

What payment methods do you accept?

We accept all major debit/credit cards, UPI, and net banking payments.

How long does it take to receive my order?

All our products are handmade to order and usually ship within 2-3 working days. Delivery takes an additional 2-3 days depending on your location.

Do you offer refunds?

Refunds are processed only if the item is defective or damaged upon delivery. Otherwise, we offer exchanges or store credit.

Do you offer any warranty?

Yes, we provide a 6-month warranty on all genuine leather products against manufacturing defects.

What is your return policy?

We accept returns within 7 days of delivery. The product must be unused and in its original packaging.

How do I contact customer support?

You can reach us via email or WhatsApp chat during business hours. We’re happy to assist you!

What if my package is delayed or lost?

If you experience any delays beyond the estimated timeline, contact us, and we’ll coordinate with the shipping provider to resolve the issue.

Can I exchange my product?

Yes, we offer a one-time exchange, which is not further returnable. Contact us for assistance.

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